After a lengthy absence we are back! We are very happy to announce the gradual re-opening of Advance Physiotherapy Clinic on Monday, June 8, 2020. Please note that for the time being, in-clinic services only include physiotherapy. In addition, we are also continuing to offer virtual and in-home rehabilitation.

As we prepare to re-open, we prepared the necessary COVID-19 safety precautions to meet the standards put out by the Ontario government and our regulatory bodies. Our priority is in keeping both our patients and staff safe. With this in mind, we will be implementing changes to how we deliver care to our patients to ensure that appropriate hygiene and physical distancing measures are carried out. Our COVID-19 Safety Protocol is outlined below, which is in line with Ontario Public Health guidelines and may be altered to ensure it conveys current information and ensures everyone's safety.

Virtual and in-home rehabilitation remain a viable option for patients who are at a high-risk for a severe case of COVID-19 (over the age of 65 and/or have pre-existing health conditions), those who may have difficulty accessing transportation as well as those who feel safer receiving virtual care. In-person treatment will be assessed on a case-by-case basis and be provided when the benefits of treatment outweigh the risks to the patient and therapist providing treatment.

For existing patients, we will be contacting you about booking an appointment. New patients can call the clinic at (905) 792-7424. When booking a new appointment, we will be conducting active screening measures prior to booking an appointment, as per the Ontario Ministry of Health COVID-19 Patient Screening Guidance Document dated May 17, 2020. If a patient screens positive, the appointment will be deferred and they will be referred for testing. As per Ontario Ministry of Health guidelines, a YES to any of the screening questions would indicate a positive COVID-19 screen. Should a patient test positive, we ask that they please notify the clinic.

Advance Physiotherapy Clinic COVID-19 Safety Protocol:

Physical Capacity

  • In order to ensure safety and reduce the risk of COVID-19, we must minimize contact between individuals
  • As per regulatory guidelines, we emphasize the importance of maintaining a 2 meter distance between individuals and have signage throughout the clinic as a reminder
  • To ensure that physical distancing is maintained and ensure proper cleaning protocols, we will only allow one patient in the clinic at a time
  • Our waiting area will remain closed and we ask that our patients notify us upon their arrival and wait outside until they are called in
  • Our doors will remain locked in order to control the screening and flow of individuals coming into and out of the clinic
  • To ensure timely appointments and enough time to disinfect/sanitize between patients, we kindly ask that you do not stay past your allotted appointment time
  • At this time, we will limit our appointments to one appointment a week per patient, however we recognize that the decisions regarding the frequency of appointments will be assessed by our therapists
  • Due to our limited number of patients, please kindly give us 24 hour notice if for whatever reason you need to cancel your appointment by calling or emailing us at
  • If and when adequate distance cannot be maintained, contact/droplet precautions will be followed


  • We will be providing both passive and active screening measures in accordance with the Ontario Ministry of Health guidelines
  • We ask that upon arrival, patients call the clinic and one of our staff will screen patients before being allowed into their appointments using the attached screening tool. If you are unable to phone the clinic, one of our staff will perform screening outside while maintaining a 2 meter distance
  • All staff will additionally be screened daily before being permitted to provide care to patients
  • If a patient screens positive, their appointment will be deferred and they will be referred for testing. If a staff member screens positive they will not be permitted to provide patient care and will also be referred for testing. This may result in potential appointment cancellations as well

Contact/Droplet Precautions

  • We have installed plexiglass guards on the front desk. To limit shared contact between patients and staff, we will no longer be asking clients to sign in for their appointment
  • When possible, we ask you to provide your electronic signature rather than physically sign documents
  • For new clients, we ask that you fill out our consent/intake form online, which can be found on our website at the following link:
  • Our staff will be adhering to strict hand hygiene and sanitizing between patients. We ask that patients also wash their hands immediately after entering and prior to leaving the clinic using proper hand washing techniques, as well as after touching commonly used surfaces. Hand sanitizer is available throughout the clinic
  • Our staff will utilize proper Personal Protective Equipment (PPE) including gloves, isolation gowns, surgical/procedure masks, and eye protection. We require all patients to wear a face mask, unless you have a medical condition that prohibits you from doing so. If you do not have one, we will provide you with one
  • We will be adhering to strict cleaning protocols. We have protective coverings over therapy tables which are removed after each patient use. Tables and equipment as well as other high-contact surfaces are thoroughly cleaned between patients
  • We ask that as much as possible, you limit the amount of personal items brought into the clinic. We will have a designated area for personal items which will be in sight of you at all times

In-home Therapy and Physical Rehabilitation Therapist Sessions

  • For patients who require in-home sessions, physical distancing and hygiene measures will continue to take place
  • Our staff will continue to utilize proper PPE (gloves, isolation gown, surgical/procedure mask, eye protection). We require all patients to wear a face mask, unless you have a medical condition that prohibits you from doing so
  • Active screening using the screening tool attached will take place upon the therapist's arrival. Should a patient screen positive, the appointment will be deferred and they will be referred for testing
  • Staff will be screened prior to appointments as well
  • Community centres and gyms remain closed and as such, aquatic physiotherapy and gym programs are still on hold

Thank you for helping us in ensuring everyone remains as safe and healthy as possible. Please note that while our clinic gradually re-opens, our administrative staff are working at reduced hours and we will work to get back to you by phone or email as soon as we can. We understand these are challenging times and we thank you for your patience and understanding as we navigate through this. We look forward to seeing you again and helping you in your road to recovery.