Updated April 16, 2021

On April 7, 2021, the Ontario government issued a province-wide stay-at-home order and state of emergency, effective Thursday, April 8, 2021. There have been no changes on physiotherapy practices announced and as per current guidelines for regulated healthcare professionals, physiotherapists may continue to operate in Ontario.

Please note that for the time being, in-clinic services only include physiotherapy. Virtual and in-home rehabilitation remains a viable option for patients who are at a high-risk for a severe case of COVID-19 (over the age of 65 and/or have pre-existing health conditions), those who may have difficulty accessing transportation as well as those who feel safer receiving virtual care.

With your safety as our top priority, we have prepared the necessary COVID-19 safety precautions to meet the standards put out by the Ontario government and our regulatory bodies. Our priority is in keeping both our patients and staff safe. With this in mind, we have implemented changes to how we deliver care to our patients to ensure that appropriate hygiene and physical distancing measures are carried out. Our safety measures are outlined below, which are in line with Ontario Public Health guidelines and may be altered to ensure it conveys current information and ensures everyone's safety.

We continue to thank everyone for their diligence and efforts in preventing the spread of COVID-19. We continue to ask all clients, staff and essential visitors to monitor their symptoms and remain home should they have any COVID-19 related symptom, have a confirmed case of COVID-19, are a close contact of someone with a confirmed or probable case of COVID-19, and/or have travelled outside of Canada or been in close contact with anyone who has travelled outside of Canada.

Due to our limited number of patients, please kindly give us 24-hour notice if for whatever reason you need to cancel your appointment by calling or emailing us at appointments@advancephysiotherapyclinic.com

How We're Controlling the Risk of Transmission in the Workplace:

Physical Capacity

  • We emphasize the importance of maintaining a 2-meter distance between individuals and have signage throughout the clinic as a reminder
  • We have limited capacity and staggered appointments to ensure proper physical distancing takes place
  • We ask that clients remain in their vehicle until their appointment time and will be called in once staff have disinfected equipment (exceptions are those who take Trans Help/taxis)
  • We ask all non-essential visitors to remain in their vehicles
  • The waiting area is arranged to allow for physical distancing, for clients who are unable to wait in a vehicle


  • We have implemented both passive and active screening measures in accordance with the Ontario Ministry of Health guidelines
  • We ask that upon arrival, patients call the clinic and one of our staff will screen patients before being allowed into their appointments.
  • All staff are screened daily before providing care to patients
  • If a patient screens positive, their appointment will be deferred and they will be referred for testing. If a staff member screens positive they will not be permitted to provide patient care and will also be referred for testing. This may result in potential appointment cancellations as well

Contact/Droplet Precautions

  • We have installed plexiglass guards on the front desk
  • When possible, we ask you to provide your electronic signature rather than physically sign documents
  • For new clients, we ask that you fill out our consent/intake form online, which can be found on our website at the following link: https://advancephysiotherapyclinic.com/contact/
  • Our staff continues to adhere to strict hand hygiene and sanitizing between patients. We ask that patients also wash their hands immediately after entering and prior to leaving the clinic using proper hand washing techniques, as well as after touching commonly used surfaces. Hand sanitizer is available throughout the clinic
  • Our staff utilizes proper Personal Protective Equipment (PPE). We require all patients to wear a face mask, unless you have a medical condition that prohibits you from doing so. If you do not have a mask, we are happy to provide you with one
  • We are adhering to strict cleaning/disinfection protocols. We have protective coverings over therapy tables which are removed and disposed after each patient use. Tables and equipment as well as other high-contact surfaces are thoroughly cleaned between patients with medical grade disinfectants
  • We ask that as much as possible, you limit the amount of personal items brought into the clinic

Thank you for helping us in ensuring everyone remains as safe and healthy as possible. We understand these are challenging times and we thank you for your patience and understanding as we navigate through this. We look forward to seeing you again and helping you in your road to recovery